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Walkthrough 06 · 10 steps

Running a Resolution
Analysis

OIC, Installment Agreement, Currently Not Collectible, Penalty Abatement. TRH takes the transcripts you've pulled, overlays the Form 433 financial picture, and scores every resolution option side-by-side. This walkthrough runs one end-to-end.

Placeholder screenshots: every image block is a description of what the final annotated screenshot should show. Real screenshots with arrows and circles will be added before publish.
STEP 1
Open a client with pulled transcripts
A resolution analysis needs transcripts. Specifically, TRH reads the Account Transcript (for assessed balances, penalties, interest, statute dates) and the Wage & Income Transcript (for income estimates). If you haven't pulled those yet, start with 03 — Pull your first transcript.
SCREENSHOT 1.1
Shows: Client detail page with the Transcripts tab open showing at least one Account Transcript and one Wage & Income Transcript marked "Ready".
Annotations:
  1. GREEN CIRCLE around each "Ready" status pill
  2. YELLOW ARROW at the "Resolution Analysis" tab in the top tab strip
  3. RED CALLOUT: "At minimum need an Account Transcript for the year(s) under analysis"
Open the client. The more transcripts you've pulled, the less manual data entry you'll do in the next steps.
STEP 2
Click "Resolution Analysis"
SCREENSHOT 2.1
Shows: The Resolution tab selected, with a landing view showing four large option tiles: "Offer in Compromise", "Installment Agreement", "Currently Not Collectible", "Penalty Abatement", and a fifth button "Compare all options".
Annotations:
  1. RED ARROW pointing at "Compare all options"
  2. YELLOW CALLOUT: "Not sure which? Compare-all runs every analysis in parallel"
  3. GREEN CIRCLE around the four individual tiles
The Resolution tab lists every analysis TRH runs. If you already know the strategy, click its tile. If you're fact-gathering, click Compare all options — it runs all four in one pass.
STEP 3
Choose the analysis type
SCREENSHOT 3.1
Shows: OIC picker selected. Analysis configuration panel appears: Offer type (lump-sum cash, periodic payment, doubt-as-to-liability), Analysis basis (ACS, Appeals, National Standards).
Annotations:
  1. GREEN CIRCLE around "Lump-sum cash offer"
  2. YELLOW ARROW at the "National Standards" toggle
  3. RED CALLOUT: "Standards change every April — TRH uses the current table automatically"
Each analysis type has a small config panel. For OIC, pick the offer type and whether you want National Standards applied. For IA, pick streamlined vs. non-streamlined. For CNC, pick 53 vs. hardship-documented.
STEP 4
Review auto-populated financials from transcripts
SCREENSHOT 4.1
Shows: Two-column layout. Left column titled "From Transcripts" pre-fills wages, 1099 income, withholding, and total assessed liability by year. Right column titled "Needs your input" lists the missing Form 433 fields (household expenses, asset values, equity).
Annotations:
  1. GREEN CIRCLE around the "From Transcripts" column
  2. YELLOW ARROW at a field labeled "Wages 2024 — from W-2 on Wage & Income"
  3. RED CALLOUT: "Always sanity-check: transcripts can miss cash income or reflect amended returns"
TRH pulls everything it can from the transcripts you've already retrieved. Hover any auto-populated field to see which transcript row it came from.
Common mistakeTrusting the transcript-derived income without asking the client. Self-employed clients often have cash or digital income that never generates a 1099. Ask.
STEP 5
Fill in missing Form 433 fields
SCREENSHOT 5.1
Shows: Form 433-A/F input pane grouped into sections: Household, Employment, Assets (bank, investment, real estate, vehicles, business interests), Monthly Income, Monthly Expenses (housing, food, transport, healthcare, misc). Each group has a completion percentage and a "Collapse" toggle.
Annotations:
  1. GREEN CIRCLE around the "Assets" group showing 4/6 fields filled
  2. YELLOW ARROW at a "Use National Standard" link next to the "Food" expense field
  3. RED CALLOUT: "TRH flags expense amounts over the National Standard in orange"
Fill in Assets and Monthly Expense groups. For each expense category, TRH shows the current IRS National Standard next to your input — click Use National Standard if the client's actual spending is below it.
STEP 6
See computed results
SCREENSHOT 6.1
Shows: Results panel slides in from the right. For an OIC, it shows: Reasonable Collection Potential (RCP), breakdown of Net Realizable Equity plus Future Income multiplier, the minimum offer amount, and a verdict band (green/yellow/red) rating acceptance likelihood.
Annotations:
  1. GREEN CIRCLE around the Minimum Offer Amount number
  2. YELLOW CIRCLE around the "Verdict: Strong" green band
  3. RED ARROW at the "View math" link next to RCP labeled "Shows every component — defensible under IRS review"
TRH computes RCP, minimum offer, IA monthly payment, or CNC status as soon as you finish entering data. Click View math to see the full calculation — TRH never hides how it got to a number.
STEP 7
Generate reports and memos
SCREENSHOT 7.1
Shows: "Generate" menu with three outputs: "Client-facing proposal (PDF)", "Internal memo to file (PDF)", "IRS Form 656 draft with 433-A attached". Each has a preview thumbnail.
Annotations:
  1. GREEN ARROW at "Client-facing proposal"
  2. YELLOW CIRCLE around "Internal memo to file"
  3. RED CALLOUT: "The Form 656 draft is a starting point — always review before filing"
Three outputs on tap: a plain-English proposal for the client, an internal working-paper memo for your file, and a draft Form 656 (for OIC) with the 433-A pre-filled.
STEP 8
Side-by-side comparison
SCREENSHOT 8.1
Shows: Comparison matrix with four columns (OIC, IA, CNC, Penalty Abatement) and rows: "Amount paid", "Time to resolution", "Months of compliance required", "Acceptance likelihood", "Impact on refunds", "Impact on credit". Each cell is color-coded.
Annotations:
  1. GREEN CIRCLE around the "OIC" column which shows lowest total paid
  2. YELLOW ARROW at "Acceptance likelihood" row labeled "TRH's estimate — not a guarantee"
  3. RED CALLOUT: "Use this table to walk the client through trade-offs"
When you ran Compare all options in Step 2, this matrix is your payoff. It's the single most useful artifact in a resolution meeting — clients understand trade-offs instantly.
STEP 9
Export client proposal PDF
SCREENSHOT 9.1
Shows: PDF preview of the client-facing proposal: branded cover page with firm logo, executive summary ("We recommend an OIC for $X"), comparison matrix, 433 summary, next-steps checklist, engagement-letter placeholder.
Annotations:
  1. GREEN CIRCLE around the firm logo in the cover header
  2. YELLOW ARROW at the "Branding" settings link labeled "Logo pulled from Firm Profile"
  3. RED CALLOUT: "This is the deliverable your client signs to engage for resolution work"
The client proposal is the one you send to the taxpayer. It's branded with your firm logo (from the Firm Profile), includes the comparison matrix, and ends with a next-steps checklist.
STEP 10
Save the analysis to the case file
SCREENSHOT 10.1
Shows: Resolution tab after save: the analysis appears as a versioned entry "Analysis #1 — OIC — 2026-04-20 — $12,400 offer" with "Open", "Clone", "Re-run with updated 433" buttons. A timeline underneath shows future analyses.
Annotations:
  1. GREEN CIRCLE around the saved analysis row
  2. YELLOW ARROW at "Re-run with updated 433"
  3. RED CALLOUT: "Every run is versioned — your audit trail shows every change over the case's life"
Every analysis is saved as a versioned snapshot tied to the client. When circumstances change — new income, new assets, a lien filed — click Re-run with updated 433 and TRH carries forward everything that hasn't changed.
Done. You've run your first resolution analysis. From here, either submit the forms (05 — Generate 2848/8821) or track the notices that follow (07 — Look up an IRS notice).
Not legal or tax advice. This content is published by Tax Resolution Hub for educational use by tax professionals. It is not legal, tax, accounting, or investment advice, and does not create an attorney-client or preparer-client relationship. IRS systems, forms, procedures, and statutes change — always verify against current IRM guidance, the client's actual transcript, and the facts of the specific engagement before acting.